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Warranties


Designtex warrants that all shipments are in accordance with the Textile Fiber Products Identification Act. Each of our products is designed for a specific end use and is engineered to perform satisfactorily under reasonable commercial conditions. We guarantee each shipment to be of first quality and produced to industry standards.

Colorfastness to ultraviolet light is excluded as conditions of usage may vary.

Designtex guarantees satisfactory commercial performance for all products when properly installed, maintained and subject to "normal and intended use" in appropriate environments. All warranties are from date of purchase.

  • Upholstery: General 1 year
  • Upholstery: Contract 3 years
  • Upholstery: Performance: 5 years
  • Upholstery: Digitally Printed: 5 years
  • Wallcovering: 10 years
  • Wallcovering: Digitally Printed: 5 years
  • Wallcovering: Wall Defense: 5 years
  • Panel Fabrics: 10 years
  • Panel Fabrics: Digitally Printed: 5 years
  • Multi-use Textiles: 5 years
  • Window Coverings: Drapery: 5 years
  • Window Coverings: Shades & Screens: 5 years
  • Privacy Curtains: 5 years
  • Architectural Finishes 3M™ DI-NOC™: 3 years
  • Architectural Panels: Fusion 10 years
  • Specialty Imaging Products: 1 year (unless otherwise specified in project details)

In the unlikely event that a product does not perform to commercial standards—when specified for the purpose intended, properly installed and maintained under normal conditions using appropriate cleaning agents and methods as outlined in the Designtex Cleaning Manual—Designtex reserves the right to either replace the product free of charge, repair the product or refund the purchase price of the product. Designtex will not be responsible for any labor costs associated with said replacement.

This warranty does not cover the following:

  • Damage or failure to perform resulting from improper specification, fabrication or installation
  • Damage or failure to perform resulting from unusual wear and tear on the product.
  • Damage or failure to perform resulting from improper maintenance or cleaning as per Designtex guidelines.
  • Upholstery: Digitally Printed: 5 years
  • Damage resulting from accident or abuse.
  • Damage resulting from the failure of a third party’s product.

Any subsequent treatment of products managed by the customer, after shipment by Designtex, will void this warranty. This warranty applies only to the original purchaser of the product. This warranty supersedes any previously communicated warranties.

Warranty Claims Process

Please email claims@designtex.com or contact your Designtex customer service representative with any claims submitted under this warranty.

Designtex will contact the customer within two business days of receipt of claim to review the claim and recommend a resolution. Designtex reserves the right to require the return of any damaged materials, at Designtex expense—and to require photographic or other description of the claim before processing.